FAQ
Frequently Asked Questions
Everything you need to know about our products, ordering and support — answered.
What types of lighting fixtures do you offer? +
We mainly supply LED live streaming fill lights, portable photo studios, tripods and light stands — plus backdrops, reflectors and studio accessories for complete setups.
Can I order samples before placing a bulk order? +
Yes, sample orders are welcome so you can verify quality before bulk purchasing. Contact us for sample pricing and shipping details.
How to request a quotation? +
Submit your requirements via the inquiry form on the contact page, or reach us by WhatsApp or email — we reply within 24 hours.
Do you provide OEM / ODM customization services? +
Yes, customization is available for selected products, including custom power options, color temperature, logo, packaging and private label. Contact us for detailed solutions.
What is the MOQ? +
Our MOQ is 30 pcs per model. Sample orders are also welcome so you can verify quality before placing a bulk order.
What is the usual lead time for shipment? +
Generally, goods will be shipped within 5–15 working days after order confirmation, depending on quantity and customization.
Do your products meet international certifications? +
Yes, our products are CE certified. Every unit undergoes rigorous QC before shipment, and certification documents are available on request.
What are your payment terms? +
We offer flexible payment terms for international buyers. Please contact us to discuss the payment methods we support.
What about after-sales service guarantee? +
We provide comprehensive after-sales support to ensure trouble-free use of our products, and we’re always available to answer your questions.
How can I contact the KAYLYPS team? +
You can reach us via WhatsApp at +86 137 6030 2881, email at info@kaylystudiokit.com, or the inquiry form on the contact page.
Didn’t find your answer? Ask us directly →
Still Have Questions?
Our team is happy to help you choose the right lighting setup for your business.
info@kaylystudiokit.com · +86 137 6030 2881